Complaints
Complaints are very important to us. Without complaints from users of the website we will never be able to improve on factors that need improving.
Make a complaint
Phone: 01268 284000
Fax: 01268 534800
Email: Please use our contact form
Write: 18 Bowlers Croft, Honywood Road, Basildon, Essex, SS14 3EE
How we handle your complaint
- What is a complaint?
- Who will reply and when?
- What if I have not had a reply?
- What does Staircase Fitters UK publish about the complaints it receives?
What is a complaint?
We receive feedback on many issues, both negative and positive, but generally consider something a complaint if it is a criticism which expects a reply and would like things to be changed.
Who will reply and when?
A reply will come from either the sales or the IT department. We aim to respond within 10 working days, depending on how long it takes to investigate your complaint.
What if I have not had a reply?
You should always get a reply usually within the first 8-10 days, however if after 15 days you still have not heard anything then please contact us on 01268 284000 and we will investigate it for you.
What does Staircase Fitters UK publish about the complaints it receives?
We normally like to try and rectify a complaint first. However if for some reason a complaint becomes unresolved then we may publish it on our website for visitors to read.
